Terms of Service
# Terms of Service
*Last updated:* 18th November 2025
These Terms of Service ("Terms") govern your access to and use of the website located at winflightclaims.com (the "Site") and the services provided by Win Flight Claims ("we," "us," or "our").
By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Site or services.
## 1. Acceptance of Terms
By creating an account, accessing our Site, or using our services, you confirm that:
• You are at least 18 years old (or the age of legal majority in your jurisdiction)
• You have the legal capacity to enter into these Terms
• You will comply with these Terms and all applicable laws
If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
## 2. Description of Services
Win Flight Claims provides professional flight compensation letter generation services (the “Services”). Our Services may include:
• Access to AI-powered content generation tools
• Creation, editing, and management of AI-generated content
• Access to templates, resources, and other materials
• Customer support and assistance
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.
## 3. Account Registration
### Creating an Account
To access certain features of our Services, you must create an account. When creating an account, you agree to:
• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
### Account Security
You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.
### Account Termination
We reserve the right to suspend or terminate your account at any time for:
• Violation of these Terms
• Fraudulent or illegal activity
• Abusive or harmful behavior
• Non-payment of fees
• Any other reason at our sole discretion
You may terminate your account at any time by contacting us at support@winflightclaims.com.
## 4. Use of AI-Generated Content
### Content Generation
Our Services use artificial intelligence and machine learning technologies to generate content. You acknowledge and agree that:
• AI-generated content may not always be accurate, complete, or suitable for your intended purpose
• You are responsible for reviewing, editing, and verifying all AI-generated content before use
• AI-generated content should not be relied upon as professional advice (legal, medical, financial, etc.)
• We do not guarantee the quality, accuracy, or originality of AI-generated content
### Content Ownership and Rights
*Your Input:* You retain all rights to any content, data, or information you provide to our Services (“Input”).
*AI-Generated Output:* Subject to your compliance with these Terms and payment of applicable fees, you own the AI-generated content created through our Services (“Output”), except for content that:
• Infringes on third-party intellectual property rights
• Is identical or substantially similar to content generated for other users
• Violates these Terms or applicable law
*Our Rights:* By using our Services, you grant us a worldwide, non-exclusive, royalty-free license to use your Input to:
• Provide, maintain, and improve our Services
• Develop and train our AI models
• Create aggregated and anonymized data for analytics and research
We will not use your Input to generate content for other users or for our marketing purposes without your consent.
### Content Restrictions
You agree not to use our Services to create content that:
• Infringes on intellectual property rights of others
• Is defamatory, obscene, pornographic, or sexually explicit
• Promotes violence, hate speech, or discrimination
• Contains malware, viruses, or harmful code
• Violates any applicable law or regulation
• Impersonates any person or entity
• Contains false or misleading information
• Violates the privacy or publicity rights of others
• Is intended to harass, abuse, or harm others
### Third-Party Content
If AI-generated content includes or is based on third-party copyrighted material, you are responsible for obtaining any necessary licenses or permissions before using such content.
## 5. Acceptable Use Policy
You agree to use our Services only for lawful purposes. You must not:
• Violate any local, national, or international law
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use automated systems (bots, scrapers) without permission
• Resell or redistribute our Services without authorization
• Reverse engineer or attempt to extract our source code or algorithms
• Use our Services to create competing products or services
• Engage in any activity that could damage our reputation
• Share your account credentials with others
Violation of this policy may result in immediate termination of your account.
## 6. Payment and Billing
### Fees
Access to certain features of our Services requires payment of fees. All fees are stated in £ (GBP) and are non-refundable except as required by law or as expressly stated in these Terms.
### Subscription Plans
If you purchase a subscription:
• Your subscription will automatically renew at the end of each billing period unless cancelled
• You authorize us to charge your payment method for each renewal
• Subscription fees may change with 30 days’ notice
• Cancellation takes effect at the end of the current billing period
### Payment Processing
We use Stripe to process payments. By providing payment information, you agree to Stripe’s terms and authorize us to charge your payment method for all fees incurred.
### Late Payment
If payment is not received by the due date, we may:
• Suspend your access to the Services
• Charge late fees or interest
• Terminate your account
• Pursue collection of amounts owed
### Taxes
You are responsible for all applicable taxes, duties, and government fees (excluding taxes based on our income). If we are required to collect or pay taxes, they will be charged to you.
### Refund Policy
We offer refunds only in the following circumstances:
• Technical issues prevent you from using the Services, and we cannot resolve them within a reasonable time
• You cancel within 30 days of your initial purchase (does not apply to renewals)
• As required by applicable law
To request a refund, contact us at support@winflightclaims.com.
## 7. Intellectual Property Rights
### Our Intellectual Property
The Site, Services, and all related content (excluding user-generated content) are owned by Win Flight Claims and protected by copyright, trademark, and other intellectual property laws.
Our intellectual property includes:
• Software, code, and algorithms
• Designs, graphics, and logos
• Text, images, and multimedia content
• Trademarks and brand elements
You may not copy, modify, distribute, sell, or create derivative works from our intellectual property without our written permission.
### Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal or internal business purposes, subject to these Terms.
### Feedback
If you provide us with feedback, suggestions, or ideas about our Services, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use that feedback without compensation or attribution.
## 8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at {{privacy_policy_url}}.
By using our Services, you consent to our collection and use of your information as described in the Privacy Policy.
## 9. Third-Party Services and Links
Our Services may contain links to third-party websites, applications, or services. We are not responsible for:
• The content, accuracy, or practices of third-party sites
• Products or services offered by third parties
• Your interactions with third parties
Your use of third-party services is subject to their terms and privacy policies.
### Third-Party Integrations
If you connect third-party services to our platform, you grant us permission to access and use data from those services as necessary to provide our Services.
## 10. Disclaimers and Warranties
### Services Provided “As Is”
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR RELIABILITY
• UNINTERRUPTED OR ERROR-FREE OPERATION
### No Professional Advice
Our Services, including AI-generated content, do not constitute professional advice (legal, medical, financial, tax, or otherwise). You should consult qualified professionals for specific advice related to your situation.
### AI Limitations
We do not warrant that:
• AI-generated content will be accurate, complete, or error-free
• AI-generated content will meet your specific requirements
• AI-generated content will not infringe third-party rights
• Our Services will be uninterrupted or secure
### Third-Party Content
We are not responsible for content generated based on third-party sources or data, and we do not verify the accuracy of such content.
## 11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
### Exclusion of Damages
WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:
• LOSS OF PROFITS, REVENUE, OR BUSINESS
• LOSS OF DATA OR CONTENT
• LOSS OF GOODWILL OR REPUTATION
• COST OF SUBSTITUTE SERVICES
• BUSINESS INTERRUPTION
### Cap on Liability
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR £100, WHICHEVER IS GREATER.
### Exceptions
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
## 12. Indemnification
You agree to indemnify, defend, and hold harmless Win Flight Claims, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:
• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of others
• Content you create, submit, or share through our Services
• Your breach of any representation or warranty in these Terms
## 13. Copyright and DMCA
### Copyright Policy
We respect intellectual property rights and expect our users to do the same. We will respond to valid notices of copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA).
### DMCA Notice
If you believe content on our Site infringes your copyright, send a written notice to support@winflightclaims.com including:
• Your physical or electronic signature
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information (address, phone, email)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner
### Repeat Infringers
We will terminate accounts of users who are repeat copyright infringers.
## 14. Dispute Resolution
### Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
### Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from or relating to these Terms or our Services.
### Informal Resolution
Before filing a claim, you agree to contact us at support@winflightclaims.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.
## 15. Changes to Terms
We may modify these Terms at any time. When we make material changes, we will:
• Post the updated Terms on this page
• Update the “Last updated” date
• Notify you via email or through our Services
• Provide at least 30 days’ notice for material changes
Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.
If you do not agree to the modified Terms, you must stop using our Services and may be entitled to a pro-rata refund of prepaid fees.
## 16. General Provisions
### Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Win Flight Claims regarding our Services.
### Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
### Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
### Assignment
You may not assign or transfer these Terms or your rights under these Terms without our written consent. We may assign these Terms without restriction.
### No Agency
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Win Flight Claims.
### Force Majeure
We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.
### Survival
Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
### Notices
Notices to you may be sent to the email address associated with your account. Notices to us should be sent to support@winflightclaims.com.
You consent to receive electronic communications from us, and you agree that such communications satisfy any legal requirement that communications be in writing.
### Export Compliance
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to embargo and are not on any government list of prohibited parties.
### Language
These Terms are written in English. Any translated version is provided for convenience only. In case of conflict, the English version prevails.
## 17. Contact Information
If you have questions about these Terms, please contact us:
*Email:* support@winflightclaims.com
*Mailing Address:*
Win Flight Claims
86-90 Paul Street
London, UK
EC2A 4NE